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POLICIES
& CUSTOMER SERVICE 
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| HOW TO
ORDER: |
| Online:
Our Online Store is available
24 hours a day, 7 days a week. We
make your shopping experience
safe, easy and convenient. To
purchase an item select the
color, size, etc. next to the
item and then click the "Add
to Cart" button. After that
you will simply follow the
instructions provided and submit
your order safely and securely
through PayPal®. You
DO NOT have to be a PayPal®
member. You must enter a physical
shipping address. Note: We DO NOT
ship to post office boxes. |
| If
you have questions regarding your
Online order you may email us at customerservice@mybabygogreen.com or phone
us 24/7 at 877-253-8513. We will
take your message and return your
phone call within 48-hours, or
leave us a time that is
convenient for you. |
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| METHODS
OF PAYMENT: |
| We
accept Visa, MasterCard,
Discover, American Express and
Check, or Money Order. Payments
can be made safely and securely
through PayPal® and
you do not have to join PayPal®
in order to pay by credit card. |
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| SHIPPING
AND HANDLING: |
| Shipping
is FREE on all orders $250 &
up inside the Continental
U.S.! All orders to be
shipped MUST HAVE a PHYSICAL
ADDRESS. WE DO NOT
SHIP TO POST OFFICE BOXES.
The below Shipping Chart
calculations are for shipping
inside the Continental U.S. |
Shipping
Chart:
| Order
Total |
Shipping
Fee |
| $0.01 |
|
$69.99 |
|
| $70.00 |
|
$119.99 |
|
| $120.00 |
|
$179.99 |
|
| $180.00 |
|
$249.99 |
|
| $250.00 |
|
& Up |
|
|
| $11.00 |
|
| $16.00 |
|
| $21.00 |
|
| $26.00 |
|
| FREE |
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| LOST, DAMAGED
OR WRONG SHIPMENT: |
| Lost
shipment: Lost items are
subject to verification. In the
event that you believe that your
items have been lost or stolen,
please contact us as soon
as possible to expedite process
and claims. |
| Damaged
shipment: In the event
that your package seems to
have sustained damage, or appears
to possibly contain damaged
products, please be sure to sign
your delivery receipt as "Possible
Damage" as this
will help us expedite a claim. In
the event that your items ARE
damaged please contact us
immediately. Be sure to KEEP ALL
packaging items such as the box,
bubble wrap, tape, etc. |
| Wrong
shipment: In the event
that you receive the wrong
shipment, we will be happy to
correct it! Receiving the wrong
shipment is rare. Please see our Return
& Exchange Policy for more
details. |
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| RETURNS
& EXCHANGES: |
| Exchange
Policy: ALL SALES ARE FINAL
except for damaged or wrong
shipments. We will happily make
exchanges for damaged or wrong
shipment items. |
| Refund
Policy: We will
happily refund your credit card
if a replacement item is no
longer available, otherwise, we
will exchange your item(s). |
| Time
Limit: All returns and
exchanges must be done within
30-days from purchase in order to
receive credit back to your
credit card. All Returns over
30-days will ONLY be assigned an
"In Store Credit".
(Please note credits may take up
to 30-days to process.) |
| Policy
Rules: ALL
RETURNS must be UNUSED
and UNWASHED.
Items must have ALL TAGS
AND BE IN ORIGINAL PACKAGING.
Items must be accompanied by the RETURN/EXCHANGE
FORM, which was included
in your package at the time of
shipment, or you can print one
from our Site. Once we have
approved inspection (due to our
fault) then we will replace your
items(s). |
| RMA:
To return items you
MUST HAVE a Return Merchandise
Authorization Number (RMA).
Please phone our customer service
at 877-253-8513 to obtain your
RMA. |
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| CUSTOMER
FEEDBACK: |
| We
want your Online Shopping
Experience with us to be easy and
fun! We are always glad to hear
from you and welcome your
feedback! If you are interested
in a particular item, or product,
that we are not offering Online,
please ask about it! You may send
your feedback, comments,
suggestions or general email by
going to our Contact Section. |
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Free
shipping on orders $250 and above!
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